About Let’s Talk Shop: Retail CX learnings from 2020 and trends for 2021 Digiconnect?

The COVID – 19 pandemic no doubt led to record increase in online activities with customers having to conduct almost all their transactions remotely and online.

This has led to 360 degrees change in customer behaviors, expectations and idea of service delivery causing a lot of organisations including the retail sector to upgrade and optimize their digital systems and online service platforms to meet up changing customers demand in this new normal.

As we enter the post-pandemic era, with increased possibility of a more digital savvy customer base reality, retail organization’s ability to satisfy customers in the digital space and deliver best-in-class customer experience will be the defining factor that separates winners from losers in a highly competitive retail sector.

Lets Talk Shop: Retail CX learnings from 2020 and trends for 2021 DigiConnect virtual boardroom will bring together Chief Technology Officers, Chief Information Officers, Chief Operating Officers, Vice Presidents, Directors of Digital Innovation & Transformation, Heads of Innovation, Customer Experience Heads from the retail sector in the Middle East region to reimagine the retail experience with a digital-first approach and discuss the advantages for retailers and their customers on how they can lead their organization through this change.

Benefits of Attend Lets Talk Shop: Retail CX learnings from 2020 and trends for 2021

  • Discover why a digital-first retail experience is the way forward and how you can adapt
  • Learn from use-cases and gain insight from your peers on how they are tackling the challenge of changes in customer behavior and expectations in the industry
  • Find out how you can rethink your organization’s retail experience and operations to improve efficiency, lower cost and improve overall customer satisfaction

Agenda

Time Activity
11:00 – 11:05 Welcome note
11:05 – 11:20 Presentation: Lets Talk Shop: Retail CX learnings from 2020 and trends for 2021
11:20 – 12:25 Open Discussion
12:25 – 12:30 Closing remarks

Speakers

Manish Mishra, Head of Business – MEA, Freshworks

Vishal Chopra, Head of Field Marketing – MEA, Freshworks

Who Will Attend Lets Talk Shop: Retail CX learnings from 2020 and trends for 2021

Senior management members with the below job titles from leading Retail organisations in the Middle East region:

  • CTOs
  • CIOs
  • CMO’s
  • Retail Operations head
  • Directors and heads of IT
  • Heads of Retail
  • Chief Experience Officer
  • Head of Innovation and Transformation
  • Customer Experience & Support Head

About Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, Calif., Freshworks’ 3,000+ team members work in offices throughout the world. For more information, visit www.freshworks.com

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